Frequently Asked Questions

Who is HarperCrown?

We are a manufacturer and wholesaler of charms, jewelry, and findings in Los Angeles, CA USA. With over a decade in the jewelry industry, we understand what you are looking for. We are a resource for jewelry makers like you. We are here to help support your growth in your jewelry endeavors. Here's some more info about us.

Where are your items made? 

Most of our items are made in Los Angeles, CA. Some items are sourced from other parts of the country. We fully vest the quality and stand by all of our products. 

Do you have a showroom? Can I pick up my order in person?

Unfortunately, due to Covid we had to close our showroom indefinitely. We are a warehouse distributor and not a standard store. We do not accept in person pick ups at this time. Thank you so much for your understanding.

How do I get your wholesale prices and bulk discounts?

All wholesale prices and bulk discounts are available to anyone. Items are all listed at wholesale prices. Bulk discounts depend on your cart total. These discounts are automatically applied and will be shown in your cart page. Here's more information about our wholesale and bulk discounts. You can create an account with us to receive updates on inventory, new items, and promotions. 

What does wholesale mean?

Wholesalers primarily sell to B2B (business to business). Since we manufacture our items we can sell them at a much lower price point than typical retailers. There are no middle men. All our items are made and shipped directly to you. This is how we can offer quality items at wholesale prices. Here's some more info about wholesalers and why you should choose us.

How long does gold plating last?

Gold plating can last a lifetime. This will all depend on how the jewelry pieces are maintained. With this being said, gold plating will inevitably tarnish over time. Here are some maintenance recommendations to prolong the life of your gold plated jewelry. When the jewelry is not being worn, it should be stored in a dry area. The pieces should not be exposed to chemicals such as chlorine, lotions, etc. Gold plated jewelry should always be the last item to be put on and the first to be taken off. Here are some other maintenance recommendations. 

How much plating is on your vermeil items?

All of our vermeil items have a minimum of 2.5 microns of gold plating. For any item to be labeled as vermeil they must have at least 2.5 microns of gold plating. If you would like to know more about vermeil, gold filled, and gold plated items please check out our blog.

Can you create custom pieces for me?

Yes, we can definitely custom cast your pieces. Here's some more info about our custom casting process. Please feel free to contact us with the details of what you are looking for.

Can you create custom gold filled items?

Unfortunately, the production process for gold filled is completely different from casting. We can only create pieces that are casted in sterling silver, gold, or brass. Since gold filled is a layered material it cannot be cast like traditional jewelry. Jewelry and charms are made from sheet, tube, or wire that has already been layered. Casting requires the metals to be melted and poured into an investment mold. If we were to do so with the gold-filled material all the metals would melt and lose its gold-filled layers. You can read more on the casting process. 

How fast does it take to ship my order? 

If all items in your order are in stock we will ship same or next day. We also have a Shipping Estimator which will show all shipping options for both domestic and international shipping options. You can find this estimator on the listing and cart pages. If there are any items missing we will contact you by email right away. Here is more information about our processing and shipping times.

***When items are in stock we will ship same or next business day. Some items are made to order or we may have to manufacture them. In this case, we will be sure to message you directly with more details on shipping times.***

How long does it take to restock items?

The production time is typically 1-2 weeks. However, this time frame will vary depending on factors such as the type of item being manufactured, if it's a busy season, supply chain issues, etc. Please feel free to reach out to us and we will be more than happy to give you a more accurate timeframe. 

Can I pick another item if you are out of stock on an item I purchased?

Yes, of course! Please feel free to let us know which item you would like. If there is a price difference, we will ask for the difference in payment. If the replacement item is less, we will issue a refund for the difference.  

I'm in a rush, can you ship my partial order if items are ready and the other items are in production?

Yes, we can definitely ship items that are ready from your order and the rest once they finish production. We would just ask for the shipping fees for the backorder items. 

Can I send you my sellers permit and get sales tax taken off my order?

Yes, please feel free to create an account with us first. Then email a copy of your permit to info@harpercrown.com. We can then take off all sales taxes from your account. 

Do you ship internationally? Will I have to pay for customs fees?

Yes, we have many international clients and are proud to be their supplier. We are located in Southern California, USA. All international shipments will be subject to international shipment fees such as customs fees, document fees, VAT fees, etc. These are fees that are dictated by the receiving country's policies and are the customer's responsibility.

Can I return my items?

Yes, we accept returns within 30 days from the date of order. Once the items are received and inspected by us, we will refund the original price paid and associated tax, less shipping costs. 

Did we miss anything? If so, please feel free to contact us. Or you can email us at info@harpercrown.com